Customers are required to register with Flow Systems for drinking water, recycled water and sewage services provided to homes or businesses. Please complete the form below and we will email you your new account details.
If you have any questions contact us at firstname.lastname@example.org
Please provide the following details:
If your Property Manager's company isn't listed above, please add their details here.
No email address? If you require posted bills please note there is a $2.00 postage and handling fee per month.
For your security we need to be able to verify who you are.
To safeguard against the very real danger of dog attacks, we need to know if you have a dog on your property?
If you are the holder of a valid concession card and you are the primary account holder for this property then you are entitled to a concession on your services.
Please complete the following details to apply for a concession.
I authorise the person listed below to have access to my account, including access to update my account details.
We will need to speak to and email your Project Manager, please provide their details below.
If your Project Manager's company isn't listed above, please add their details here.
If you are a business at you need to register with Flow Systems by filling out this form.
As part of the registration process you will need to provide your Direct Debit details.
You will also be assessed on your tradewaste requirements. If you have any questions, please Contact us.
All fields are required unless otherwise stated.
This disclosure notice contains important information for you to read before you enter into a contract with us to supply water to your home or business. It is a requirement of our licence that we provide this notice.
your sustainable water service will begin on at .
Please ensure you read and understand the fees and charges payable for the supply of water services at fees and charges.
If you are unable to pay your bill, or have a problem with your bill please follow the relevant steps online at missed payments or contact us on 1300 803 803. If you have a concern or complaint about a bill, we would like to hear from you. Please refer to our customer complaints section on our website.
In circumstances such as non-
of water bills, we may restrict the flow of water to your property. In serious cases we may also disconnect your premises from the water main. Any restrictions or disconnections to service will be subject to specified safeguards. For more information please go to clause 6.2 of the customer contract.
If you are an eligible concession holder you are entitled to a discount on our water services. Please go to concessions to find out more and get updates on any available Government rebates.
Flow is a paperless company so email and SMS is essential. We will generally SMS you with the following reminders:
Your payment will be deducted monthly via direct debit through the nominated credit card (Visa and MasterCards incur merchant processing fees of 1.25%), or Australian bank account.
If you have appointed a licensed property manager to manage your account please provide their details. If your property manager is not licensed (under the Property Stock and Business agents Act 2002 (NSW)), or you do not have a management agency agreement in place, then you must set up a direct debit.
By signing and or providing us with a valid instruction in relation to your method of payment, you are taken to have understood, acknowledged and agreed to the Terms and Conditions governing the payment arrangements between you and Water as set out in this request and in our Customer Contract.
Water protects customerʼs details by using secure online payment services via Australia Postʼs Secure Pay, which saves time and money and protects the environment.