HBI Service Request


HASSELBLAD SERVICE REQUEST FORM
 

Below is the online service request form.  Once you complete the form, you will receive an email confirmation with the HBI Service Department address and a PDF form of your service request document.  Please place a hardcopy of the form in the box with your physical equipment that is being shipped to us.  You can ship multiple items from different service request forms in one box, but please be sure to include all of the PDF service request forms in the box. You may submit up to 5 items per online request form.  If you need to submit more than 5 items, please contact a Customer Service Representative at (908) 754-5800, Option 2.

**Important Notes**

 

  1. All items submitted on each online form will receive one quote. If you want separate quotes for multiple items, you need to submit separate online forms for each item, or group of items that you want to appear on one quote.
     
  2. Broncolor and Hasselblad products must be done on separate online request forms. Please do not put Broncolor and Hasselblad products on one online request form. You can send them in a combined shipment (box) as long as they have separate request forms.
     
  3. Below are the recommended packing instructions. Please read before submitting your products. Depending upon your service request situation, you may be asked to send additional pieces, or omit certain items from your shipment. For example, when sending Broncolor lamp head products, please do not send the glass domes, flash tubes, or modeling lamps.
     
  4. For Hasselblad HxD cameras which includes the H2D, H3D, H3DII, H4D, H5D and H6D, Hasselblad Inc service department requires both the H body and digital magazine. The final step in completing service is to adjust sensor alignment and recalibrate UltraFocus.


    Packaging Instructions for Hasselblad Products

    Packaging Instructions for Broncolor Products


    You will be notified via email once your items have been received at our facility. A member of our Service Team will then be in touch with you shortly afterward to provide you with an estimate for the repair of the item(s). We thank you for taking the time to complete this form that will in turn enable us to provide you with a better level of service. If you have any questions, please contact our Customer Service Department at (908) 754-5800, Option 2.
     
* indicates required field
 
 * Purchase Order Number (make up one if you don't have one)
This will be used for your reference in correspondence.  
Submission Date
* Select your Brand Repair Channel
 Use this field for any additional information you would like to share about this repair request. (List repair issues below, not here)
 
Company Name
* First Name
* Last Name
* Email
CC Email
* Phone
Fax
* Billing Address 1
Billing Address 2
* Billing City
* Billing State 
* Billing Zip
* Billing Country
   
Return address is same as billing address
Return Shipping Address 1
Return Shipping Address 2
Return Shipping City
Return Shipping State 
Return Shipping Zip
Return Shipping Country
File Upload (you must upload sales receipt if you are returning items for warranty repair)
Tracking Number for Inbound Items (for your reference, not required)
* Return Shipping Method (Indicate UPS Ground, Overnight, etc.  If you would like to use your own shipping acct, include acct number here) 
 
* Item Model
* Item Issue
* Item Serial
Accessories Included

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